Shipping Policy
Shipping & Delivery Policy:
– To ensure easy delivery, you must provide us with a clear delivery address.
The delivery address must contain the building, villa or apartment number, street name, city, governorate and postal code, and must contain a user phone number, worker and full contact name(s) according to the form on the site.
– After placing a purchase order, the time it takes to deliver orders within Saudi Arabia is 3 to 6 working weeks. The time taken to deliver orders outside Saudi Arabia is 3-8 working weeks from the date of the request.
– The delivery time for some products and products with high handicraft differs from the period mentioned above, as it may reach 10 working weeks.
– Some orders may be delayed for the specified period due to manufacturing or shipping problems beyond our control, the period may reach only 10 working weeks.
– We cannot make deliveries during weekends and public holidays, so all deliveries will arrive at your doorstep on a weekday from Sunday to Thursday.
– Please double check the delivery address and contact number to avoid delivery delays.
– Products cannot be shipped to an incomplete address or to an address different from the address specified in the purchase order.
– In the event that it is not possible to contact you and/or refuse to receive the product for any reason other than the error in the order sent to you, you hereby agree to pay the delivery fee only, or deduct it from the amount paid online at a baggage store.
– Upon completion of delivery, please sign the delivery receipt to confirm that there are no defects in the delivery box and product(s).